FAQ m91 – All Your Answers Here

The minimum age requirement is 18 years old. This is an absolute requirement with no exceptions. m91 maintains a zero tolerance policy against underage gambling. During the KYC verification process, you will need to submit an identity document confirming your age. Accounts found to have been registered by underage users will be terminated immediately.

No. Each individual is only permitted to have one active account only. Holding multiple accounts violates m91's Terms and Conditions and may result in all associated accounts being permanently terminated with any remaining balance forfeited. If you have forgotten your password or are experiencing access issues, use the "Forgot Password" feature or contact our customer support.

KYC (Know Your Customer) is the standard identity verification process used by all licensed financial and entertainment platforms. At m91, KYC requires you to submit a valid copy of your MyKad or passport along with proof of your current address. This process keeps your account secure, prevents fraud and enables unlimited cash withdrawals. Documents are processed within 24 working hours.

Log in to your account and go to Account Settings and select the section you wish to update. For security purposes, changes to your email and phone number require verification via an OTP sent to your existing details first. If you no longer have access to your old email or phone number, contact m91 customer support with proof of identity for further assistance.

m91 supports a variety of popular deposit methods in Malaysia:

• FPX – direct transfers from all major Malaysian banks
• Touch 'n Go eWallet – instant deposits with no bank details required
• Boost eWallet – fast local e-wallets
• DuitNow – instant transfers using your phone number or ID
• Standard bank transfer – for larger amounts

None of these methods are subject to processing fees by m91.

The minimum deposit at m91 is RM 20 for most payment methods. The maximum deposit limit depends on the method you choose – FPX and standard bank transfers have higher limits compared to e-wallets. Limits may also vary according to your account tier. For VIP members, the daily deposit limit can be increased by submitting a request to the support team.

Withdrawal processing time at m91 is between 15 minutes to 24 working hours depending on your chosen method and the KYC verification status of your account. Withdrawals to e-wallets such as Touch 'n Go and Boost are typically faster. Bank withdrawals take slightly longer. Accounts that have completed full KYC verification enjoy faster processing.

In most cases, deposits are credited within a few minutes after payment is confirmed by the payment gateway. If your deposit does not appear after 15 minutes, check the following: confirm the transaction was successful in your banking or e-wallet app, save your proof of payment (screenshot or reference number), then contact m91 customer support via Live Chat with your transaction details.

m91 does not charge withdrawal processing fees. However, your bank or e-wallet provider may impose inbound transfer charges under their own terms of service – this is outside m91's control. Every account that has completed KYC is eligible to make withdrawals with no minimum transaction limit.

Welcome bonus automatically credited to your account as soon as your first deposit is successfully processed. No special promo code is required. The m91 system automatically identifies the first deposit of a new member. The bonus will appear in the "Bonus & Promotions" section of your account dashboard once the deposit is complete.

A wagering requirement is the total amount you need to wager before bonus funds can be converted into withdrawable cash. For example, if you receive a RM 100 bonus with a x30 wagering requirement, you must place bets totalling RM 3,000 (RM 100 × 30) before the bonus can be withdrawn. Full terms for each bonus can be viewed in the Bonus Terms section of your account.

Yes, if you prefer to play without a bonus (and without the associated wagering requirements), you can opt out of receiving a bonus during the deposit process. This option is available in the deposit section of your account. Once a bonus has been received and activated, it cannot be cancelled, so make sure you make the right decision before confirming your deposit.

m91 offers a variety of ongoing promotions for active members, including:

• Daily and weekly reload deposit bonuses
• Weekly cashback for members at all levels
• Exclusive birthday rewards
• Regular tournament and championship promotions
• Exclusive benefits for VIP programme members

Check the "Promotions" section in your account regularly for the latest offers.

m91 offers an extensive game collection covering:

• Slot Games – 1,000+ video slot titles from the world's leading providers
• Live Casino – Baccarat, Blackjack, Roulette and Sic Bo with real dealers
• Sports Betting – football, basketball, tennis and 30+ other sports
• Bingo – multiple bingo rooms with different prize pools
• Special Betting – esports, virtual sports and specialty games

Yes. The m91 platform is fully optimised for all mobile devices – Android and iOS. You can access all games directly through your phone's browser without needing to install any app. The mobile gaming experience is on par with desktop in terms of performance, graphics and usability. Features such as deposits, withdrawals and account management are also fully functional on mobile.

The minimum bet for most slot games at m91 starts from RM 0.10 per spin. Each game has its own minimum and maximum betting limits, which can be viewed in the game's information section. This allows players with different budgets to enjoy the games at a level that suits them.

All games at m91 use Random Number Generator (RNG) which is independently audited and verified by accredited third-party auditing bodies. Games from leading providers such as Pragmatic Play, Microgaming and Evolution Gaming undergo regular testing to ensure fairness and reliability. The RTP (Return to Player) value for each game can be viewed in the game's information section.

m91 uses 256-bit SSL encryption for all data transmitted between your device and our servers – the same standard used by banking institutions. Your personal data is stored on secure servers with restricted access and is never sold or shared with third parties without your consent. For full details, please read Privacy Policy m91.

Log in to your account and go to Account Settings > Security and enable the two-factor authentication option. You can choose to receive a verification code via SMS or use an authenticator app such as Google Authenticator. With 2FA active, every login will require an additional code even if someone knows your password – this provides a highly effective layer of protection.

Act immediately: (1) Reset your password immediately via "Forgot Password" or Account Settings. (2) Review your login history and activity under the Security section of your account. (3) Contact m91 customer support via 24/7 Live Chat to report the situation. (4) Check that there are no changes to your linked bank details or e-wallet. Our security team will promptly assist in investigating and securing your account.

Log in to your account and go to Account Settings > Responsible Gaming. You can set daily, weekly or monthly deposit limits according to your budget. Limits take effect immediately upon saving. Decreasing a limit applies instantly, while increasing a limit requires a 48–72 hour review period as a safeguard.

The Time-Out feature lets you pause access to your m91 account for a period of your choosing – from 24 hours up to 6 months. During the Time-Out period, you will not be able to log in or place any bets. Your account balance remains safe and unaffected. Time-Out cannot be ended early; it will expire automatically on the set date. This feature can be accessed in the Responsible Gaming.

Self-Exclusion is an option to permanently close account access or for an extended period of between 6 months to 5 years. Unlike Time-Out, Self-Exclusion cannot be reversed until the set period expires. This is a serious decision that m91 fully respects. Your remaining balance remains safe and can be claimed once the exclusion period ends. If you feel this is what you need, we fully respect your decision.