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m91's Commitment

Responsible Gaming m91 – Play Smart, Stay Safe

The best entertainment is entertainment that doesn't disrupt your daily life. m91 provides a range of tools and resources to help you stay in control — because your wellbeing matters more than any win.

Responsible Gaming Support: [email protected]  |  Live Chat 24/7
Deposit Limit
Set your own daily limit
Temporary Break
Break of 24 hours to 6 months
Self-Exclusion
Permanently close account
24/7 Support
Dedicated team ready to help

Protection Tools We Provide

All these tools are available directly in your account settings with no waiting or contacting anyone beforehand.

Adjustable Deposit Limit

Set daily, weekly, or monthly deposit limits according to your comfortable budget. These limits are active immediately upon saving, and limit reductions take effect within 24 hours. Limit increases require a longer review period to protect you.

Daily Loss Limit

In addition to deposit limits, you can also set a maximum daily loss limit. Once this limit is reached, you will not be able to place any new bets or play any new games until the limit period resets. This is the most effective way to prevent losses that go beyond your budget.

Playing Time Limit

Set a daily playing time that you consider healthy. m91 will send you a reminder when you are approaching your time limit, and your session will be stopped automatically once the limit is reached. This helps you stay aware of how long you have been playing.

Temporary Break (Time-Out)

Need a break from the platform? Activate the Time-Out feature for a period of 24 hours, 72 hours, 1 week, or up to 6 months. During this break, you will not be able to log in or place any bets. Your account balance remains safe throughout the entire period.

Permanent Self-Exclusion

If you feel the need to stop entirely, the Self-Exclusion feature allows you to permanently close access to your account or for an extended period of between 6 months and 5 years. m91 will act immediately and respect this decision without any obstacles.

Account Activity Report

View detailed reports of your gaming activity, deposits, and withdrawals over any time period you choose. Understanding your own gaming patterns is the first step to maintaining a healthy relationship with online entertainment.

Play Responsibly at m91

Online gaming, like any other form of entertainment, should be a fun and relaxing activity — not something that causes stress, anxiety, or financial problems. At m91, we believe the best entertainment is entertainment enjoyed with full awareness of your own limits.

The reality we acknowledge is that not everyone has the same relationship with gaming. Some can play casually without any negative effects, while others may find that gaming starts taking up more time, money, and emotional energy than it should. There is nothing to be ashamed of — this happens to many people, and recognising it is a sign of courage, not weakness.

What Responsible Gaming Means

Responsible gaming means playing with money you can afford to lose, within time that doesn't interfere with your other responsibilities and relationships. It means making gaming decisions based on conscious choice — not to escape problems, not out of emotional pressure, and not with the hope of solving financial difficulties.

At m91, we want every gaming session you have to start and end on a positive note. That's why we invest in systems and processes that help our users stay aware of their gaming patterns.

Gaming Is Not a Financial Solution

One of the most dangerous myths in gaming is the idea that you can "break even" or solve financial problems through playing. The reality is that every game is designed with a long-term house edge — this is a mathematical constant that no strategy or system can change.

If you find yourself playing in hopes of earning money to pay bills or debts, this is a serious warning sign. In this situation, take a pause and consider using the Time-Out feature or contacting our support team.

Quick Guide: Before playing, set an amount you are comfortable losing entirely without it affecting your essential needs. Treat that amount as an entertainment cost — like a movie ticket or a dinner out. Once that limit is reached, stop.

How to Use m91 Protection Tools

All responsible gaming tools provided by m91 are accessible through the Account Settings menu after you log in. No need to contact customer support first — you have full, direct control over your own limits and protection options.

  • Login to your m91 account
  • Go to menu Account Settings
  • Select tab Responsible Gaming
  • Set deposit, loss, or time limits as appropriate
  • Save settings — takes effect immediately

Support for Family Members

We also understand that problem gambling doesn't only affect the individual — it impacts the loved ones around them too. If you are concerned about the gaming habits of a family member or friend, reach out to the m91 support team for guidance on steps that can be taken.

Important: If you or someone you know is facing serious gambling-related problems and needs immediate help, please seek professional assistance. Do not wait until the situation gets worse.

How to Set Your Limits

1

Login to your m91 account as usual.

2

Click the icon profile at the top right corner, select Settings.

3

Select tab "Responsible Gaming" in the settings menu.

4

Set the limits that suit you — deposit, loss, or playing time.

5

Click "Save" – limits take effect within seconds.

All Protection Tools

Financial Limits
Deposit & Loss Limits

Control how much goes in and out each day, week, or month. Takes effect immediately.

Time Limit
Session Reminders & Limits

Receive a notification when you are approaching your time limit and your session will be ended automatically.

Temporary Break
Time-Out 24 Hours – 6 Months

Pause gaming for a period of your choice. Account balance stays safe, access fully blocked.

Permanent Exclusion
Permanently Close Account

This option cannot be reversed until the set period has passed. Serious and effective.

Check Yourself

Tick what applies to your situation

I have used money meant for essential needs (bills, food, rent) to play.

I feel the urge to keep playing after a loss to "break even".

I have hidden my gaming activity from family or friends.

I often play longer or spend more than I planned.

I feel restless or irritable when I am unable to play.

If any of the statements above apply to you, consider using m91's protection tools or contact our support team for further guidance.

Warning Signs to Take Seriously

The earlier you identify these signs, the easier it is to regain control.

Playing Beyond Budget

You find yourself regularly using money set aside for other needs on gaming.

Chasing Losses

After a loss, you feel compelled to keep playing to recover the money lost — this is a dangerous pattern.

Hiding Gaming Activity

You lie to people close to you about how much you spend or how long you play.

Significant Emotional Impact

Losses in gaming leave you feeling stressed, anxious, or irritable in daily life.

Unable to Stop at the Planned Time

You often play much longer than intended and find it hard to stop even after deciding to.

Neglecting Responsibilities and Relationships

Gaming starts taking time away from work, family, and social activities that you should be prioritising.

FAQ

Yes, deposit limits can be increased, but the increase does not take effect immediately. There is a mandatory review period of between 48 and 72 hours before the new higher limit becomes active. This is a protective measure we have deliberately designed — it gives you time to ensure the decision is made with a clear head and not driven by an emotional impulse. Limit reductions, on the other hand, take effect within minutes.

No. Self-exclusion is a decision that cannot be reversed until the period you have set has ended. This is part of m91's commitment to genuine responsible gaming. If you choose self-exclusion for 1 year, your account will remain inactive for that entire period regardless of circumstances. Your remaining funds remain safe and can be claimed once the exclusion period ends.

Your account balance remains completely safe during the Time-Out period. You won't be able to access it for gaming, but the funds are not lost. Once the Time-Out period ends automatically, you can log in as usual and your balance will still be there. If you need funds for emergency purposes during a Time-Out, please contact our support team for special assistance.

The first step is to contact the m91 support team via 24/7 Live Chat or email at [email protected]. Our team is trained to listen without judgment and can help you activate the necessary protection tools right away. For deeper guidance and support, you can also seek help from a professional counsellor. Remember — asking for help is a sign of courage, not weakness.

The playing time limit is simply a protection tool to control the length of your sessions — it does not directly cancel or affect any bonuses or promotions currently active in your account. Bonuses remain valid until their expiry date. When you log back in after the time limit resets the following day, you can continue using those bonuses. Contact support if you are unsure about the status of any promotion.

Play Safe, Stay Fun

M91 built this platform not just for wins — but to ensure every user can enjoy entertainment without worry. Register and explore our protection tools today.

Register a Free Account Login & Set Limits
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