Terms and Conditions m91 – A Complete Guide for Malaysian Users

By registering, accessing, or using any part of the m91 platform at m91.vin, you agree to be fully bound by the Terms and Conditions set out in this document. If you do not agree with any part of these terms, you are not permitted to register or continue using m91's services.

These Terms and Conditions constitute a legally binding agreement between you (as the user) and m91 (as the platform operator). This document should be read together with Privacy Policy and Responsible Gaming Guide which forms part of your overall agreement with m91.

To be eligible to use the m91 platform, you must meet all of the following requirements at all times:

• Be at least 18 years old or have reached the minimum legal age required under your local laws (whichever is higher).
• Not subject to any legal restrictions that would prevent you from participating in online gaming activities.
• Not currently registered as a self-excluded user on any gambling platform.
• Acting on your own behalf and not as an agent or representative of any third party.
• Not using the m91 platform for money laundering or any other illegal activities.

When registering at m91, you are required to provide accurate, truthful, and up-to-date information. Required details include your full name as it appears on your identification document, date of birth, active email address, and a valid mobile phone number.

M91 conducts a Know Your Customer (KYC) process as part of our commitment to platform security and regulatory compliance. During this process, you may be required to provide:

• A valid copy of your Malaysian identity card (MyKad) or passport
• Proof of current address (utility bill or bank statement dated within the last 3 months)
• Proof of ownership of the payment method used for the deposit

Until the KYC process is complete, certain withdrawal limits may apply. Once verification is successful, your account will be upgraded to full status with access to all m91 platform features.

M91 supports multiple deposit methods for the convenience of Malaysian users, including FPX (direct bank transfer), Touch 'n Go eWallet, Boost, DuitNow, and standard bank transfers. All deposits are processed through secure, encrypted payment channels.

The deposit-related terms are as follows:

• The minimum deposit is RM 20 per transaction for all payment methods.
• Funds may only be deposited from an account or e-wallet registered in your own name. Third-party payments are not accepted.
• M91 does not charge any processing fees for deposits; however, your payment service provider may apply their own charges.
• All successful deposits will be credited to your m91 account within minutes of payment confirmation being received.
• In the rare event of a delay, please contact m91 customer support with proof of your transaction.

M91 users may submit a withdrawal request at any time, provided all of the following conditions have been fully met:

• KYC verification has been successfully completed for your account.
• Any wagering requirements associated with the bonus balance in your account have been met.
• Withdrawals will be processed to the same payment method used for the deposit, or to a bank account in your own name.
• The minimum withdrawal amount is RM 50 per request.

Withdrawal processing times vary depending on the chosen method – e-wallet transfers are generally faster than standard bank transfers. Under normal circumstances, withdrawals are processed within 1 to 3 business days.

M91 offers a variety of bonuses and promotions from time to time to reward new and loyal members. All offers are subject to the specific terms stated in each promotion.

The general terms applicable to all m91 bonuses are as follows:

• Each bonus type carries its own wagering requirements, which must be met before any associated winnings can be processed for withdrawal.
• The welcome bonus may only be claimed once per new user.
• The bonus validity period is stated in each promotion's terms — expired bonuses cannot be extended or reactivated.
• M91 reserves the right to void any bonus suspected of being obtained through activities that violate our terms, including the creation of multiple accounts.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the wagering requirements.

All games offered on the m91 platform — including Live Casino, slot games, sports betting, and bingo — are subject to the following general rules in addition to each game's specific rules:

• All game outcomes are generated by an independently verified random number generator (RNG) and cannot be manipulated by any party.
• Any technical decisions or system disruptions during gameplay will be resolved in accordance with m91's existing dispute resolution policy.
• The use of automation software, bots, scripts, or any tools that provide an unfair advantage is strictly prohibited.
• For sports betting, any postponed or cancelled matches will be settled in accordance with the m91 sports betting policy applicable to each sport type.

You are solely responsible for the security of your m91 account login credentials. This includes your username, password, and any two-factor authentication codes.

• Never share your password with anyone, including family members or friends.
• M91 will never ask for your password via email, phone, or social media. Any such request is fraudulent.
• Use a strong, unique password for your m91 account that is not used for any other account.
• Enable two-factor authentication (2FA) for an extra layer of protection on your account.
• Notify m91 customer support immediately if you suspect any unauthorized access to your account.

M91 is committed to maintaining a safe, fair, and enjoyable gaming environment for all users. As such, the following behaviour is strictly prohibited on our platform:

• Using abusive, threatening, or harassing language toward other players or customer support staff.
• Spreading false or misleading information about the m91 platform.
• Colluding with other players to gain an unfair advantage in any game.
• Processing transactions on behalf of third parties or using your m91 account for unauthorized commercial purposes.
• Exploiting any bugs or technical vulnerabilities in the platform for personal gain.

Violations of any of the above conduct may result in a warning, temporary suspension, or permanent account termination depending on the severity of the breach.

An m91 account may be terminated under the following circumstances:

• At the user's request: You may request account closure at any time by contacting m91 customer support. Any valid remaining balance will be processed for withdrawal once the review is complete.
• At m91's discretion: m91 reserves the right to terminate or suspend any account without prior notice if there is evidence of a terms violation, fraud, or illegal activity.
• Self-exclusion: Users who apply for self-exclusion via the feature Responsible Gaming will have their access suspended temporarily or permanently at their discretion.

To the extent permitted by applicable law, m91 shall not be liable for any indirect, consequential, or punitive losses arising from the use of the platform, including but not limited to:

• Losses resulting from technical disruptions or server downtime beyond m91's control.
• Any act or omission by third-party service providers, such as game suppliers or payment gateways.
• Losses arising from unauthorized access to your account due to your own negligence in safeguarding your login details.

M91 reserves the right to update or modify these Terms and Conditions at any time without prior notice, though we will endeavour to inform users via email or in-platform notifications when significant changes are made.

Any dispute arising in connection with these terms or the use of the m91 platform must first be directed to m91 customer support. These Terms and Conditions are governed by applicable laws and regulations and do not waive any rights granted to you under those laws.

This Bahasa Melayu version is the official document for Malaysian users. In the event of any discrepancy between language versions, the Bahasa Melayu version shall prevail.